Refund policy

Effective: August 2026

Returns & Exchanges

  • Within 30 days of delivery: Return the item in new, unused condition, in its original packaging, for a full refund, exchange, or store credit. No restocking fee.
  • After 30 days: We're unable to accept returns. If you experience an issue outside this window, see our Warranty section below — it may still be covered.

What Can't Be Returned

To keep prices fair for everyone, the following items are final sale and cannot be returned:

  • Items that have been installed, used, or show signs of wear
  • Items that have been cut, modified, sanded, primed, or painted
  • Electrical components, computer modules, sensors, and scanners/diagnostic tools
  • Special-order or custom/personalized items
  • Software, manuals, and digital downloads

How to Start a Return

  1. Contact our Customer Service team for a Return Authorization (RA) number before sending anything back:
  2. Pack the item securely in its original packaging with the RA number and a completed return form.
  3. Ship the item prepaid and insured to the address we provide. We recommend a trackable carrier (UPS, FedEx, or insured parcel post). COD returns will not be accepted.
  4. Keep your tracking number until your refund or credit is confirmed.

Returns received without a valid RA number will not be processed and may be refused or returned to sender at your expense.

If the return is due to our error (wrong item shipped, defective on arrival), contact us first — we'll cover return shipping and arrange a replacement or refund at no cost to you.

All returns are inspected before a refund, exchange, or credit is issued. Mid America Motorworks reserves the right to offer a partial refund or store credit if an item is not returned in its original condition. Refunds are issued to the original payment method.

Warranty

Mid America Motorworks warrants products for 60 days. If an item manufactured by another company has an additional warranty, it will be noted in catalog/website copy or on the paperwork received with the item. There are no warranties on electrical items unless otherwise noted. Warranties are void if the product has been altered or modified.

Mid America Motorworks is not liable for 3rd party expenses beyond our control, including installation charges, storage costs, towing charges, etc.

Important note: Any items which have been pre-installed, cut, or modified in any way are not eligible for return. Mid America Motorworks reserves the right to substitute items of equal or greater value and quality. Gifts will be treated as an ordinary return — please have the name and address of the person who gave it to you.


Customized / Special Orders

Personalized and special ordered items are non-returnable.

Damaged or Missing Items

Please inspect your package upon arrival for damage, shortage, and accuracy.

If there are parts missing from your package, you must contact Customer Service at 800-500-1500 within 7 days with your name, invoice number, and description of lost or damaged parts. Save all packaging material and shipping cartons.

If you discover damages or losses caused during shipping, notify your local carrier's office immediately. Save all packing material, including the box. They will inform you of possible inspection and pick up of the damaged merchandise. They will return it to us or notify us of the claim. Also, please call us with your name, invoice number, and description of damage or lost parts.

Mid America Motorworks is not responsible for lost product not reported within 7 days of receipt.

Core Return Policy

Our rebuilders cannot accept core returns on items once they have been modified, painted, cut or altered in any manner. To receive full core credit, the returned core must be the same year, option, and application as the item ordered. Core must be complete and in rebuildable condition (pending inspection) to receive full credit. Please drain all fluids. The customer is responsible for return shipping cost on core returns. If you have any questions, please contact our Customer Service Department prior to returning. Please contact Mid America Motorworks for return authorization numbers and return shipping addresses for any and all cores.